As one of the leading providers of VoIP systems, 800.com offers a comprehensive suite of features designed to streamline operations and boost productivity.
From customizable SMS marketing campaigns to seamless online faxing and intuitive call management options, the platform empowers businesses to communicate efficiently.
With prices starting at just $19 per month, users can also get a discount of 15% on the monthly rate by committing to a yearly subscription.
Better yet, it’s possible to test out the platform completely without risk with its 30-day money-back guarantee.
800.com Pros and Cons
Before you start using this VoIP software, read through the pros and cons
Pros
Cons
Our Verdict
800.com offers local and toll-free vanity numbers dedicated to tracking leads, forwarding calls, and managing outreach campaigns.
Monthly fees start at $23 per user, with all plans featuring standard call features, but vary in the number of user seats, phone numbers, and calling minutes.
Our 800.com review scored high for general features and ease of use, thanks to its all-inclusive plans and intuitive interface.
800.com Features
This VoIP software company redefines business communication, offering a feature-rich solution that streamlines operations while enhancing productivity.
Its intuitive and organized interface allows users to navigate through its extensive array of tools effortlessly.
Customizations like music-on-hold and whisper text add a personalized touch to the caller experience.
Additionally, real-time email and SMS notifications keep users promptly informed of incoming calls and messages, ensuring that nothing goes unnoticed.
One of the platform’s standout features is its automated response system, which is triggered by specific keywords.
This allows businesses to provide instant replies to customer inquiries, even outside regular business hours, thereby improving customer satisfaction and retention.
In terms of document exchange, they offers several online faxing number options, providing a secure and efficient mean of transmitting documents without the need for traditional fax equipment.
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#1. Communication
This VoIP software shines with its SMS marketing tool, and they allow companies to promote their services via this convenient and automated channel.
By making use of these campaigns, marketing teams can reach their entire customer base with the touch of a single button.
Better yet, tracking and analyzing every aspect of previous campaigns is also possible, making it easy for anyone to determine which approach works best for their business.
However, it’s important to highlight that while they excel in many areas of communication, it does not have conference calling capabilities.
This limitation may be important for businesses that hold frequent meetings and presentations, both internally and externally.
#2. Call Handling
When it comes to handling incoming and outgoing calls, 800.com offers a comprehensive suite of tools designed to streamline the process.
Users can manage calls effectively with various functionalities such as menus, call forwarding, extensions, and call blocking.
With the flexibility to create customized menus to direct callers to appropriate departments or individuals, the platform guarantees efficient call routing.
There are also several forwarding options, such as standard, simultaneous, geographical, and sequential.
Extensions within the system keep internal communication organized and disruptions are minimized with the platform’s call-blocking function.
They also offer call recording and transcription. With call recording, it couldn’t be easier to capture and store important conversations for review, training purposes, or compliance requirements, guaranteeing that no vital information is lost.
With call transcription, it’s simple to search, analyze, and reference past conversations, saving time and making it easier to manage communication.
Whether for quality assurance, legal documentation, or training purposes, the combination of call recording and transcription empowers businesses to optimize their communication processes and drive success.
Keeping contact lists organized is also possible due to 800.com’s dedicated contacts folder. There, users can import contacts from files, create lists, or add contacts manually.
We liked that we were able to view which contacts are active on their campaigns, unsubscribed, or invalid from this folder too.
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#3. Phone system management
With the online account management platform, dedicated app, and mobile-optimized website, managing the virtual phone system is very easy.
Through the browser portal, the full range of features are easily accessible, so customizing the phone system to suit your specific needs requires little effort.
From configuring call routing preferences to setting up voicemail greetings, the platform provides a centralized hub for system management.
Users can also delve into comprehensive call analytics to gain valuable insights into call volume, duration, and trends. This clears the path for informed decision-making and optimization of communication strategies.
#4. Phone Numbers
With this VoIP software, users have a variety of phone number options, including toll-free. Alternatively, customers may opt for vanity numbers, which offer unique and memorable sequences for branding purposes.
For businesses looking to target specific geographic regions, local numbers are available. It’s important to note that while they offer a wide array of toll-free and local number options, international numbers aren’t available.
Nevertheless, we enjoyed how straightforward it was to transfer existing phone and fax numbers to the platform.
The availability of local and toll-free numbers varies depending on the user’s location and specific requirements, ensuring flexibility for businesses of all sizes.
#5. Call Analytics
The call analytics feature is for examining call data and trends from incoming and outgoing calls, helping businesses evaluate the effectiveness of their call handling processes.
The analytics dashboards include key metrics such as call duration, volume, wait times, and resolution rates.
Various filter types are available for more focused and efficient data analysis.
This provider integrates call analytics with call tracking to identify peak days, times, and locations for incoming calls.
To better analyze previous conversations, 800.com comes with call recording, transcriptions, and keyword spotting.
Transcriptions convert phone calls into text-based records, making it easier to retrieve information, while keyword spotting offers additional insight by detecting the most frequently used phrases and customers’ sentiments.
- For brand recognition: One of our best vanity number providers, 800.com has a dedicated inventory of custom numbers. Pick from hundreds of easy-to-remember patterns that align with your business and boost brand memorability.
- For bulk SMS campaigns: Many VoIP phone systems limit the ability to send large volumes of SMS messages. However, 800.com offers SMS marketing tools for optimizing conversions and sales. Send personalized updates to your contact list and track every campaign aspect.
- For tracking lead conversations: With its built-in call tracking tool, 800.com earned a spot among our best virtual phone number providers. Set up multiple toll-free lines and identify which channels drive sales in an intuitive analytics dashboard.
800.com Pricing Plans
800.com offers a transparent pricing structure with various plans that align with different budgets and business sizes.
Still, the platform caters primarily to medium-sized businesses, with its Pro plan having up to five numbers included in the package.
With prices starting at $19 per month, customers can select from the most basic plan to an enterprise-type package.
Varying mostly in the minutes and numbers included, they’re all designed with flexibility in mind and offer a comprehensive suite of features.
Better yet, users can get a discount of up to 15% on the monthly rate by committing to a yearly subscription.
Even though there isn’t a free trial available, it’s still possible to test out the platform without fully committing financially due to the 30-day money-back guarantee.
When it comes to payment methods, they offers various options to accommodate different preferences. With convenience in mind, customers can pay via credit card or PayPal.
800.com Reviews
According to recent 800.com reviews on the internet, the majority of users share positive feedback about the platform’s ease of use and virtual number selection.
They also praise the support team’s responsiveness.
Clients view 800.com as a transformative tool for their business growth, as it enables them to easily customize phone numbers and gain valuable insights into their call patterns and customer preferences.
Here are the most recent ratings earned by 800.com on popular review sites:
- Trustpilot: 4.4 out of 5 based on 639 reviews
- G2: 4.6 out of 5 based on 369 reviews
- GetApp: 4.6 out of 5 based on 146 reviews
FAQs About 800.com
800.com is a virtual number provider offering local, toll-free, and vanity numbers.
It also works as a digital marketing tool for optimizing SMS campaigns and generating unique contact numbers for different marketing channels.
The best toll-free number provider ultimately depends on how factors like cost, setup, scalability, and features align with the specific needs and objectives of your business.
However, if you’re seeking a straightforward solution with a broad array of toll-free numbers, all-inclusive plans, and stellar support, 800.com is the best choice.
The receiver of the call or the owner of the 800 number pays for the call with no expense to the person, even if it’s a long-distance call.
Calls to a toll-free number can cost between $0.02 and $1 per minute, depending on the provider’s rate and the caller’s location.
In Summary
Our deep dive into 800.com reveals the platform’s unique functionality as a virtual phone system. Its wide range of toll-free and vanity number options largely benefits businesses needing multiple phone numbers for expanded reach.
With its robust call-forwarding features, this VoIP software is also ideal for small companies that want to increase staff availability.
Get toll-free numbers and vanity numbers for as low as $23 a month.
The availability of toll-free and vanity numbers, along with the flexibility to manage multiple phone numbers and companies from a single app, underscores the platform’s commitment to versatility and convenience.
This software presents a compelling option for businesses, it’s essential to consider certain limitations. The company doesn’t offer international phone numbers, conference calling, or a free trial.
Still, the prices are affordable, starting at just $19 per month. Plus, there’s a discount of up to 15 on monthly rates when opting for a yearly subscription.
Another benefit is 800.com’s 30-day money-back guarantee, which means there’s no need to jump head-first into a financial commitment. Overall, 800.com stands out for its efficient and trustworthy communication solutions.
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